Faqs

Yes, at ThangLong Art gallery we only sell original artworks from our established and emerging artists, all of the artworks are signed by the artists.

Since we sell the artwork, we issued a Certificate of Authenticity signed by the artist and the Director of the Gallery. Therefore, you can be assured that the artwork that get is an original. We are guarantee for the Certificate that we issue and we take a responsibilities for that.

As a gallery to promote artworks from many artists, we are also the art lovers and we invest in art our selves. We encourage you to buy art for their beauty and improving the aesthetic value of your homes and office spaces. However, art is also a financial investment and it very much depends on depending on the fame of the artist as well as that piece of artwork. For more information on Artwork as a financial investment visit some website that specialize in art auction would explains the same.

Yes, we do ship globally door to door with some professional shipping companies such as: FedEx, DHL and UPS

Shipping costs would depend on the weight or the measurement of the artworks (the artwork box) and the country of destination. The average price for canvas artwork shipped in tube is US$ 200 to Asia; US$ 480 to USA, Canada, Europe and US$ 550 to the rest.

Please be advised that not every art work could be rolled up and put in tube. In some cases the surface of the artwork could be cracked if we roll it too hard.

In many cases, we need to make a wooden box to ensure the artwork is well protected and you will receive it intact. In that case we will inform you the amount for shipping case by case.  We always charge our clients at the net cost of the ship price as the shipping company offer us. 

You will expect to receive the artwork within the time as below:
- 3 to 5 days to ASEAN countries
- 5 days to other Asian countries
- 7to 8  days to a week to USA, Canada, Europe and the rest.

We work well and have a lot of to ship all over the world with: FedEx Express, DHL, TNT or UPS

In the unexpected event happened like that, you should call us immediately at our hotline number of +84-9 8877 8098  or e-mail us at: thanglongart@hn.vnn.vn. The option for damaged work is change by an equal valued one or a full payment refund.

Since we ship with some professional shipping companies, they would compensate in case of artwork damage as their policies. Beside we are ourself insure for your paintings , that mean when you recieve your paintings in damage our shipping company will ship them back and we refund all money.

We accept all major credit cards such as Visa, MasterCard and PayPal. If you would rather, we also accept bank transfers.

In some cases, you will be charged tax on the artworks you buy. It depends on your country origin. We will assist you well for this when you decide to buy artworks from us. Some country like USA, you would not be charged Tax when you buy artworks.

We apply 7-day change policy makes your purchase at www.thanglongartgallery.com completely risk free. If you are not satisfied with your purchase, you can change it to the other one  (we will fortified cost of one-way shipping).

You will need to pay one way shipping. Returns must be suitably insured. As soon as we receipt the artwork, we will change for the other one.

Yes, you can cancel you order if the artwork hasn't been shipped. If you want to cancel or change an order you need to e-mail us at thanglongart@hn.vnn.vn as soonest. If your order has already been shipped, yo

When we ship the artwork, we will send you the invoice with the sign and the waybill  from shipping company. You can use that waybill to check on the website of the shipping company  where your item is.